News

Dec 14, 2017

CIBJO Prepares Guide For the Jewellery Industry to Foster People Skills

CIBJO has announced the release of an employee recruitment, motivation and retention guide, "People: Our Greatest Asset".  Authored by Jonathan Kendall, President of the CIBJO Marketing & Education Commission, the guide prepared   for the jewellery industry  is now available for downloading on the CIBJO website.

The  60-page book “provides a practical approach to the employment and induction of professional staff, reward and recognition systems for motivating and retaining valued employees, and problem solving”, CIBJO outlined. The guide was   first unveiled at the 2017 CIBJO Congress in Bangkok, Thailand, in November.

The guide includes  insights from industry figures from around the world, and  is divided into six chapters, dealing with motivation; recruitment; leadership and teamwork; training and development; reward and recognition; and troubleshooting. “Each chapter includes practical toolkits, some of which can be printed and used in the workplace, among them employee self-assessment and manager-assessment forms, templates for recruitment ads and job offers, interview questionnaires, interviewee assessment forms, job application forms, staff induction checklists, employee training and development records, and much more,” CIBJO said.

 "People are any business' greatest asset," said  Kendall. "This guide has been developed to help all types of companies in the jewellery trade to recruit, develop, motivate and reward their people. As an industry, we need to make sure our employees are motivated and engaged. Today the levels of competition are greater than ever, and when our consumers enter our jewellery environments, it's vitally important they are met by happy, positive and supportive staff."

CIBJO President Gaetano Cavalieri commented: “’People: Our Greatest Asset' is a valuable addition to the series of business guides CIBJO has produced for the jewellery industry, and it is the first that focuses specifically on employee relations. This is a subject of critical importance, because ultimately any business is only as good as the people who work for it. In producing this guide, Jonathan Kendall has broken the topic down into it most basic components, and then provided real-world tools for company owners and managers to use. We are proud to be able to make it available to the industry."