De Beers’ Diamond Insight Report 2018 Provides Pointers to Wooing Millennials and Gen Z Combine
The Diamond Insight Report 2018 from De Beers puts the spotlight on just how strong the combined buying power of the Millennials and Gen Z is currently.
While the former already has a major share where global demand for diamond jewellery (DJ) is concerned, combined with Gen Z, the two segments are huge – together, they account for a sizable chunk of the market.
“The Millennial and Gen Z generations combined accounted for two-thirds of global diamond jewellery sales in 2017, as diamond jewellery demand reached a new record high of US$ 82 billion,” De Beers said reporting data from in its latest Diamond Insight Report.
Those currently between the ages of 21 years to 39 years are considered to be the Millennials. They form about 29 per cent of the world’s population and are, currently, the largest segment of diamond consumers.
“They accounted for almost 60 per cent of diamond jewellery demand in the US in 2017 and nearly 80 per cent in China,” De Beers elaborated. “Gen Z, those currently aged up to 20, is an even larger consumer generation - representing 35 per cent of the world’s population and will come of age as diamond consumers over the coming decades. Despite the generation being a long way from financial maturity, Gen Z is already making its presence felt in the diamond market, with the oldest Gen Z consumers (those currently aged 18 to 20) acquiring five per cent of all diamond jewellery pieces in the US last year.”
The report has analysed the key similarities and differences between Millennials and Gen Z. This is particularly important for diamond brands and retailers. “For example, Millennials are in general more mistrusting, requiring brands to earn their trust before they can pursue growth, while Gen Z tend to be more individualistic and optimistic, desiring products that help build their own personal brands,” De Beers explains.
Yet, there are also a number of similarities between the generations, “especially with regards to valuing love, being digital natives, being engaged with social issues and desiring authenticity and self-expression”, the study reveals.
Taking into account these similarities and differences, the 2018 Diamond Insight Report has formulated three key areas of opportunity that the two younger generations present for the diamond industry thus:
Opportunity 1 - Meeting Millennial and Gen Z needs for love and commitment on their own terms
“Romantic love remains the key driver globally for diamond jewellery sales, with both Millennials and Gen Z holding strong aspirations to be in committed relationships,” the report says. “However, their attitudes towards how they express and symbolise their love are evolving.”
The study also found that while the bridal market continues to be of “central importance”, representing around 27 per cent of diamond jewellery demand in the main diamond consuming countries, diamonds given “simply as a gift of love or romance (unrelated to marriage)” are also a significant share of demand from younger consumers, representing a further 12 per cent of total demand in 2017.
As a result of this insight, De Beers notes: “Diamond brands and retailers must therefore complement traditional designs with more niche, customisable offerings to reflect the broader interpretation of love and commitment from young consumers.”
Opportunity 2 – Tailoring communications, messages and media to the natural behaviour and preferences of Millennials and Gen Z
“As digital communication natives, Millennials and Gen Z have an ‘always on’ attitude that means they live by a motto of ‘I Want What I Want When I Want It’,” outlines the report.
For these generations, online shopping and social media are as significant as physical retail outlets when it comes to researching purchases. “The majority (60 per cent) of US Millennial and Gen Z women aged 18 to 39 search the internet prior to purchasing a diamond to learn about designs, quality, pricing and brands, with the younger Millennials and Gen Z being more likely than older Millennials to look on social media for inspiration prior to purchase,” notes the study. “In China, nearly all (98 per cent) Gen Z and Millennial consumers aged 19 to 29 research their purchase through one or more channels before buying. As Millennials and Gen Z experience this seamless ‘phygital’ coexistence in their everyday lives, they expect an equally seamless omnichannel experience when buying products.”
For brands, therefore, omnichannel strategies are important. And the study notes underlines that if these are “organic, authentic, humorous and use out-of-the-box thinking” then they have a greater chance of resonating with these consumers. However, retailers need to understand the different channels they favour. “Gen Z’s most popular social media platforms are Instagram and Snapchat, while Facebook, Twitter and Pinterest are considered older generations’ media and of relatively less interest to Gen Z,” the Insight Report says.
Opportunity 3 – Aligning company and brand purposes and social commitments to Millennial and Gen Z priorities
“Millennials and Gen Z both display strong concern for social causes and responsibly sourced products,” finds the study. “This highlights the opportunity for diamond brands and retailers to be more proactive in communicating the good that diamonds do throughout the world, and the contribution their individual brands make to important social causes. Gen Z find corporate ‘storytelling’ insufficient to meet their expectations and expect brands to be able to back up their ethical claims, moving from ‘tell me’ to ‘show me’ when it comes to ethical sourcing, making technologies such as blockchain that can provide digital asset tracking more important.”
Bruce Cleaver, CEO, De Beers Group, commented: “The younger generations present wide-ranging opportunities for the diamond industry with the significant size and purchasing power of today’s Millennials and tomorrow’s Gen Z consumers. While both of these generations desire diamonds just as much as the generations that have come before them, there are undoubtedly new dynamics at play: those diamonds may now be in different product designs, used to symbolise new expressions of love and researched and purchased in different ways to mark different moments in life.”
He added: “Diamond jewellery demand reached a record global high in 2017; however, with the younger consumers’ desire for qualities that diamonds can perfectly embody – including love, connections, authenticity, uniqueness and positive social impact – the most exciting times for the diamond industry are still ahead of us if we can seize the opportunities.”